Plymouth questions, straight answers.

No. Plenty of regulars leave a key or a lockbox or garage code with us, stored encrypted and never shared. If you would like to be there the first time, that is normal too.

Tell us within 24 hours and the room is cleaned again for free — no argument, no partial credit, no debate about the checklist.

Yes. Plaster, original trim, built-ins and hardwood are all on the checklist, and floors get a pH-neutral product and a damp mop, never a soaking. Most older homes start with a deep clean.

Yes: vacuum, cloths, mops and every product. All of it is eco-certified and pet-safe, and fragrance-free if you ask. If you would rather we used yours, leave them out.

An online invoice is emailed after the visit and paid by card or bank transfer. We take no cash or checks. There is no cancellation fee with 24 hours notice.

The City of Plymouth and Plymouth Township (48170), plus Northville and Livonia. Not sure you are in range? Pick your town in the quote quiz and you will know straight away.

Yes, on exactly the same terms — same checklist, same fixed pricing, no travel charge.

It depends on the home, not a meter: bedrooms, bathrooms, the service and anything needing special care. Answer four questions on the quote page and a fixed price comes back in writing within one business hour. If the home turns out to be very different on the day, you get the revised price before anything starts and can say no and pay nothing.

Standard: the regular upkeep, usually two to three hours. Deep: four to six hours, adding the oven and fridge interiors, cabinet fronts, grout and tile, baseboards, vents and sills. Move in / out: five to seven hours of empty-home detail, including inside every drawer and closet.

Yes. With 24 hours notice there is no charge. Later than that, or if we cannot get in, half the visit price is charged as a call-out fee. Plans pause with 48 hours notice.

Entry floors, the mudroom and door mats are on every visit. In the winter months they simply get more of the time.

No contract, no minimum and no signup fee. Plans take 20% off weekly, 15% off every-two-weeks and 10% off monthly visits, and you can stop whenever you like.

Yes, for safety and insurance: upper-floor exterior windows, roofs and gutters, mould remediation, biohazard or pest cleanup, very heavy furniture, and inside occupied pet enclosures.

Yes, with $2M liability cover, and every cleaner is background-checked. If anything is damaged you are told the same day and it is repaired or replaced. Point out anything already fragile or valuable beforehand.

Usually not far — there are normally two or three openings left each week, Monday to Saturday, 8am to 8pm. Plan clients have a slot held for them.